Satisfaction with the Work of the Staff: Modern Approaches and Evaluation Indicators

Unstable operating conditions of modern organizations have a serious impact on approaches, tools and practices of working with staff. Management is required not only to take into account the interests of the business, but also to increase the importance of analyzing and meeting the entire range of needs and interests of the staff. The job satisfaction index becomes a generalizing indicator of the effectiveness of organizational interaction. The materials for the analysis were the results of the author’s study of the satisfaction with the work of employees of sixteen enterprises of the industrial, transport industry and the field of medicine, healthcare in Yekaterinburg and the Sverdlovsk region, conducted in 2021–2023. The authors have identified an insufficient level of coherence between the interests of employees and employers associated with unrealized social needs, primarily recognition of merit, complicity in the affairs of the organization and self-realization. In the stated areas, management practice does not clearly take into account the interests of all parties to labor interaction. Professional development opportunities are unevenly distributed, in those enterprises where they are most accessible, there is a bias in favor of the formation of knowledge and skills that do not receive their application in real work practice. The opinion of employees in making managerial decisions is taken into account to a greater extent nominally, the level of trust on the part of management is low, the delegation of authority is limited by the fear of losing control over the process and the result of work. Opportunities for recognition and evaluation of employees by management are limited by the lack of unambiguous criteria for success in conditions of insufficiently clearly defined organizational values and norms.

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